Digital development model for the improvement of administrative performance in emerging organisations

Abstract

Digital transformation establishes itself as a key strategic element for emerging organisations, which seek to strengthen their sustainability and competitiveness in complex and ever-changing environments. It goes beyond the mere adoption of technology, encompassing the reconfiguration of administrative processes, organisational structures, and the development of human capabilities aimed at the efficient management of information and decision-making. In this context, digital development models serve as essential analytical tools to systematically assess the level of digitalisation and guide strategic decisions that enhance administrative performance. Administrative performance, critical for operational efficiency, service quality, and adaptability to change, improves when technology, processes, human talent, and governance are coherently integrated. Through a systematic review of the literature and the application of the PRISMA method, it becomes evident that these models enable organisations to diagnose their current state, identify gaps, and establish improvement pathways aligned with institutional strategy, thereby providing a comprehensive framework that supports the consolidation of efficient and sustainable administrative practices in emerging organisations.